1. Our Integrity Commitment

At Aetheria Labs LLC, we strive to build high-performance, minimalist digital interfaces and software applications that exceed your highest expectations. If you are not completely satisfied with our active services or platforms, we want to resolve it. This Refund & Cancellation Policy clarifies the cancellation guidelines and eligibility criteria for transactions processed under Aetheria Labs LLC.

2. Digital SaaS Subscription Terms (Random Arena)

The Random Arena platform is offered on a subscription model (monthly or annual recurring access). We stand behind our software with a 14-Day Money-Back Guarantee.

• Initial Term Eligibility: If you purchase a subscription and determine the premium modules do not meet your workflow requirements, you are eligible for a full refund within fourteen (14) days of your initial purchase date.
• Subsequent Renewals: Renewal charges processed after the initial fourteen (14) day term are non-refundable. Your subscription will remain active until the end of the current paid billing cycle.
• Trial Period: If a trial period is offered, you will not be charged until the trial expires. You can cancel your trial at any point in the settings panel to prevent subsequent charges.

3. Cancellation Procedures

You have the authority to cancel your digital subscription at any point. No hidden loops or human retention barriers.

• Self-Service Portal: You can manage or cancel your subscription instantly by navigating to the Plan/Settings panel in the Random Arena application drawer. This routes you securely to our Stripe Customer Billing Portal.
• Email Cancellation: Alternatively, you can request cancellation by sending an email from your registered account mailbox to support@randomarena.io.

4. Processing & Refund Settlement

Once an eligible refund request is approved, we will notify Stripe to process the transaction immediately. Funds will be returned directly to the credit card or original payment method used during the transaction. Please allow 5 to 10 business days for Stripe and your financial institution to fully settle and clear the credit on your bank statement.